The Different Types of Customer Service Chatbots

Customer behaviour is critical; sometimes, the tone with which a customer speaks to the customer support is enough to deduce whether the customer is satisfied with the company’s operation or not. Before we get into the best chatbot examples, let’s first understand how they work. At their core, chatbots work using NLP, NLU, and NLG …

The Different Types of Customer Service Chatbots قراءة المزيد »